Information
We understand you might have questions about our custom shoes. This FAQ addresses common concerns about turnaround time, quality, pricing, shipping, and the overall ordering process. Our goal is to ensure you feel confident and excited about creating your unique pair of shoes with The Urban Paint Box.
Frequently asked questions
Here, we've compiled answers to some of the most frequent questions we receive. We aim to provide clear, helpful information so you can make informed decisions and enjoy a smooth, personalized experience with The Urban Paint Box.
What is the turn around time?
The turnaround time for custom shoe orders can vary depending on the complexity of the design and our current order volume. We strive to complete orders as efficiently as possible while maintaining our high standards of quality. Once you submit your design and specifications, we will provide you with an estimated completion date. Please note that this is an estimate, and we will keep you updated throughout the process.
What about quality?
We understand that quality is a top concern. At The Urban Paint Box, we are committed to using only the highest quality materials and employing skilled artisans to create your custom shoes. Each pair is meticulously crafted and inspected to ensure durability, comfort, and a flawless finish. We stand behind our craftsmanship and are confident that you will be delighted with the quality of your custom shoes.
What about shipping?
We ship our custom shoes worldwide from our location in Louisville, Kentucky, United States. Shipping costs and delivery times vary depending on your location. You can view our shipping policy on the contact page. Once your order is shipped, you will receive a tracking number so you can monitor its progress.
What about price?
The price of custom shoes varies depending on the complexity of the design, the materials used, and any special requests. We offer a range of options to fit different budgets. We believe in transparent pricing and will provide you with a detailed quote before we begin working on your order. Please visit our pricing & options page for more details.
Your vision,
Our Creation
At The Urban Paint Box, we understand that ordering custom shoes is an exciting yet potentially daunting process. The single most important thing we want you to understand is that it's all about you and what you want. We're here to bring your unique vision to life, one step at a time. Let's create something amazing together.